Our HelpDesk team is the Single Point of Contact for all our Customers. We provide multilingual technical services for initial call logging and routing, problem support and diagnosis services for End User problems.
Catch and Dispatch (Level 1)
First Call resolution (Level 2)
Remote Technical Support (2.5)
IMAC (Install, Move, Add, Change) Coordination includes performing of required activities in completing incoming IMAC requests for one or more clients (scheduling, administrative requirements and overall coordination).
English, German, French, Italian, Spanish, Dutch, Portuguese (European), Russian